About LivePerson
LivePerson is a leading enterprise conversational AI and digital customer engagement platform, founded in 1995 in New York City and pioneering the commercial deployment of live chat technology for customer service. The platform enables businesses to engage customers through AI-powered chatbots, live chat agents, and messaging channels across web, mobile, and popular messaging apps including SMS, WhatsApp, and Facebook Messenger.
Their Conversational Cloud platform serves major enterprise clients in retail, financial services, telecommunications, and healthcare—helping businesses reduce call center volume, improve customer satisfaction, and increase conversion rates through real-time digital engagement. LivePerson's AI capabilities allow for automated handling of routine inquiries with seamless escalation to human agents for complex issues.
LivePerson operates as a B2B enterprise software platform with pricing based on volume, number of agents, and feature requirements negotiated through enterprise sales contracts. Small businesses seeking live chat functionality should evaluate more accessible alternatives like Intercom, Drift, Tidio, or Zendesk Chat before committing to enterprise-tier LivePerson contracts.
Quick Savings Tips
- LivePerson is enterprise software—pricing is negotiated per contract, not listed publicly
- Intercom and Drift offer comparable live chat for small-to-mid-size businesses at lower cost
- Free live chat options (Tidio, Crisp) serve basic customer service needs before enterprise tools
- Request a demo before committing—ROI depends heavily on chat volume and agent efficiency
- Contract terms are negotiable—multi-year commitments often unlock meaningful discounts